Return and Refund Policy

Last Updated: 17/04/2026

Our Commitment to You

At FLIYOO, we take pride in the quality of every product we make. If something is not right with your order, we are here to make it right. Please read our Return and Refund Policy carefully to understand how we handle such situations.

When Can You Return a Product?

We accept return requests only in the following cases:

• You received a damaged or defective product

• You received the wrong product (different from what you ordered)

We do not accept returns for:

• Change of mind or personal preference

• Dislike of fragrance after use

• Partially used or opened products

• Products damaged due to improper use or storage

How to Raise a Return Request

Step 1: Email us at asbbn.company@gmail.com within 48 hours of receiving your order.

Step 2: Include the following in your email:

• Your order number

• Clear photographs of the damaged/wrong product

• A brief description of the issue

Step 3: Our support team will review your request and respond within 2 business days.

Step 4: If approved, we will arrange a pickup or ask you to ship the product back to us.

Step 5: Once we receive and verify the returned product, we will process your replacement or refund.

Return Conditions

To be eligible for a return, the product must be:

• Unused and in its original condition

• In the original packaging with all tags intact

• Reported within 48 hours of delivery

Products that do not meet these conditions will not be accepted for return.

Refund Policy

Refund Methods

Refunds will be processed to your original payment method:

• Credit/Debit Card — Refunded to the same card within 5–7 business days

• UPI / Net Banking — Refunded to the source account within 5–7 business days

• Cash on Delivery orders — Refunded via bank transfer or UPI (you will be asked for your bank details)

Refund Timeline

Once your return is received and approved, your refund will be processed within 7–10 business days. You will receive an email confirmation once the refund is initiated.

Shipping Charges

Original shipping charges are non-refundable unless the return is due to our error (wrong or defective product). Return shipping costs will be borne by FLIYOO in cases where the fault is ours.

Replacement

If you prefer a replacement instead of a refund, we will dispatch the correct or replacement product as soon as the return is received and verified. Replacement dispatch typically happens within 2–3 business days of receiving the returned item.

Order Cancellations

Orders can be cancelled within 12 hours of placement, provided they have not been dispatched. To cancel, email us at asbbn.company@gmail.com immediately with your order number.

Once an order has been dispatched, it cannot be cancelled. Please wait for delivery and then raise a return request if needed.

If FLIYOO cancels your order due to stock issues or pricing errors, a full refund will be issued within 3–5 business days.

Non-Returnable Items

The following cannot be returned or refunded:

• Products that have been used or partially burned

• Products without original packaging

• Products reported after 48 hours of delivery

• Products damaged due to misuse, negligence, or accident

• Gift cards or promotional items

Contact Us

For return, refund, or cancellation queries:

Email: asbbn.company@gmail.com

Phone: 9990063316

Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

We aim to respond to all queries within 24–48 hours.